Liz Kozar is the Customer Experience Manager at Step Change Innovations, where she drives customer experiences, enhances client relationships and manages internal projects. Liz is pivotal in ensuring that the company consistently delivers value across the nutraceuticals industry.

Liz’s journey in customer experience and talent management began in 2012. She has since held key roles in recruiting and project management, including leading talent acquisition efforts at Locus Fermentation Solutions and supporting global implementation projects at Alexander Mann Solutions. Her experience spans multiple industries, including consumer goods, investment banking, and engineering, where she has developed a reputation for her ability to streamline processes and build strong, collaborative teams.

Liz’s strengths include training, relationship building, and technical recruiting. She is dedicated to ensuring that all initiatives meet the highest standards and are delivered on time, with a focus on continuous improvement and customer satisfaction.

Liz's academic background includes a Bachelor of Arts in Visual Communication Design from Ursuline College and an MBA from Kent State University, with a concentration in Marketing and Human Resources.